When Employees Hang On Your Every Word

When Employees Hang On Your Every Word

Dear Dr. Graham: I was recently promoted to vice president of my company, and now I feel like I’m losing the ability to have a normal conversation with people. Last week an employee approached me in the hall, and we had what I thought was a casual chat. I remember...
How to Say It: Giving a Peer Tough Feedback

How to Say It: Giving a Peer Tough Feedback

Dear Dr. Graham: I’ve learned a lot from what you’ve said about nonverbal communication and how employees can identify and address the nonverbal communication that might be offending others. But what I want to know is how to talk to a peer about her nonverbal...
How to Shut Down Negative Chatter, Part 2

How to Shut Down Negative Chatter, Part 2

This is the second post of a two-part series on how to shut down gossip or negative talk in an organization. Last week I provided strategies for anyone seeking to shut down gossip at the source. This week I’m addressing how managers can address/prevent harmful chatter...
How to Shut Down Negative Chatter

How to Shut Down Negative Chatter

Today’s post is the first of a two-part series on how to shut down gossip or negative talk in an organization. This week I’m providing strategies for shutting down gossip at the source. Next time I’ll address how managers can address/prevent harmful chatter. Dear Dr....
Should I Punish The Group?

Should I Punish The Group?

Lately I’ve received a lot of feedback related to a previous post about how to conduct difficult conversations. Some of that feedback includes complaints about leaders avoiding difficult conversations by issuing “group reprimands.” As you’ll see below,...
Step 4: What To Do When There’s Too Much To Do

Step 4: What To Do When There’s Too Much To Do

It’s the final installment of the four-week series answering one of our most prevalent Humans at Work™ problems: What do I do when there’s too much to do? My first week’s response focused on organization. The second week I outlined three types of conversations...
Step 3: What To Do When There’s Too Much To Do

Step 3: What To Do When There’s Too Much To Do

In this third installment of a four-week series I share answers to a prevalent problem: What do I do when there’s too much to do? The first week we focused on organization. The second week I outlined three conversations that can help leaders better define priorities...